To answer that, first I'm going to go grab a file I have saved on my computer. It's a Word doc with only four short lines of text. This is what it says:
Black Cat Mining Founding and Sustaining Principles
We have it in stock
We'll ship it ASAP
Our customer service is fast and top notch
That's Black Cat Mining in a nutshell, but each of those bullet points also has direct value to our customers.
1. We have it in stock - We're not a drop-ship dealer.
We have product in our warehouse, ready to ship. Obviously we run out of product like anyone, but the simple fact that we stock the products we sell means we know what we have available, know when it will ship, know how fast you'll get it, have direct access to tracking information and have complete control over the care and quality of how your order is packed and shipped.
2. We'll ship it ASAP - We really mean that. We try to get orders out as fast as possible. Take a look at what Paul S. had to say:
"Now that's what I call service. Its only been 1 hour 30 minutes since
I placed the order until it shipped. You guys ROCK! I will definitely
be placing orders with you in the future.
"Thank you for the great service." Paul S. in MT
Some days are busier than others, but our reputation for fast shipping is hard-earned, and something we're proud of.
3. Our customer service is fast and top notch - We answer our phones, answer our emails and treat our customers with the respect they deserve. We also bend over backwards to solve any problems that do come up. Without our customers we don't have a business, so we work hard to do the best job we know how to do.
We also have great prices, great shipping, etc, but it's the above three principals that really define who we are as company.
It all comes down to service.
Because we stock the product, pack the orders, handle the customer service and everything else in-house, we can promise a level of service unheard of online. When you order something from Black Cat Mining, you can rest assured that you'll be satisfied with the experience.